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Terms and conditions

Ensemble Music provides this service to you subjected to the following notices, terms and conditions. Acceptances of Terms and Conditions by using this site, members agree to be bound by the terms and conditions of Ensemble Music. The laws of Singapore shall govern all contractual issues (in their respective legal jurisdictions) arising from the use of this site. In addition, all purchases made online with Ensemble Music on its e-commerce site are subjected to an additional terms of sale which shall be concluded when the customer reaches the order confirmation page upon selecting the payment mode.

This Contract of Sales between Ensemble Music, a registered corporation in Singapore (“Provider”) AND Ensemble Music member, who has a registered account with Ensemble Music and identified by his/her email address and name (“Customer”).

Acceptance of Terms of Sale
Upon clicking on the checkout button of the payment page of the Ensemble Music e-store, Customer accepts the terms of sale and is bound to the terms of sale stipulated. The contract of sale is thus dated and timed at the moment of clicking upon the proceed button. The timing of the terms of sale is captured on the order confirmation sent via electronic mail.

Payment of Product
Upon clicking on the checkout button of the payment page, Customer hereby agrees to pay the Provider the total amount set forth in the contract of sale and any other mutually agreed charges. This should be paid in the denominated currency that has been stated in the confirmation order. For orders delivered within or outside Singapore, the purchase price is stated in Singapore Dollars. All orders should be paid online. After payment is made, an email notification will be sent to Customer with a given order number. Ensemble Music uses Paypal’s secure online payment gateway for maximum security .Paypal is world’s leading online secure payment processor,a listed company in the USA.

While stock lasts for freebies such as instruments, bags or accessories.

From time to time, Provider will be offering promotions on its product items. Customer is bound to the additional terms and conditions that apply when exercising the right to participate in the promotion. Promotional offers are not binding to Provider outside the period of promotion.

Provision of data on

We will always try our best to provide the latest information to the consumer. However, as we are a distributor and not a publisher of content, Ensemble Music cannot make any warranty on the accuracy of the contents. All content found within the site is presented on an “as is” basis. Ensemble Music shall not be held liable for damages of any kind that might result from the use of this site. Ensemble Music reserves the right to amend the terms and conditions contained within this document without prior notice. Provider reserves the right to amend the pricing of products and the terms of sale at any time without notice.

Governing Law and Jurisdiction
This terms of Sale will be governed and accordance with the laws of Singapore dependant on where the order has been made.

Customers agree to provide true, accurate, up-to-date and complete information on himself as requested in the “Register with Ensemble Music” form.The customers also agree to ensure that personal information is updated from time to time to keep it true, accurate, current and complete. This is essential for the duration of the period the customer intends to purchase with Provider.

Login name and password
Customer is solely responsible for maintaining the confidentiality of his/her login name and password. Customer is forbidden to reveal his/her password to a 3rd party. The customer is liable for the use of the account, whether it was authorised by the customer himself or not. In an event whereby the password has been compromised or there has been an authorised use of an account,customer is to contact and notify Provider immediately.

Provider will not be liable for any damage or loss of any kind suffered by the customer as a result of any unauthorised use of customer login and password.

Changing of personal information
Customers can access all their personally identifiable information that is online and customers may maintain or update by accessing Members page.

Privacy Statement
Provider uses information collected from customer to process specifically for Customer’s order. No information is used for other purposes unless authorized by Customer.

Contact information from the order form is used to send orders to customer. It is also used to get in touch with Customer to inform them of the delivery status of the book orders. Customer is given the option to opt-out of receive marketing mails in the member registration page. Any financial information collected is used to bill the user for products bought from Provider. No information provided by Customer is given to other unauthorized parties unless authorized. Provider uses cookies to recognise Customer returning to visit Ensemble Music. Provider’s cookies do not contain any personally identifying information.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making changes.

Suspension / Termination of Use
Provider reserves the right to suspend or terminate a customer’s account without notice if the customer had provided Provider with false, misleading or incomplete registration information or if the customer had violated any conditions in this contract. Provider will retained the sole right to determine cases of suspected violation of these rules and any decision it makes in relation to termination of customer’s account shall be final and bidding.

Privacy of Minors
Provider does not collect information from a child without the consent of the child’s parent/guardian. Before signing up an account with Provider, children under 16 must obtain parent’s consent.

Provider will not be held liable for any act that is conducted by a minor while using Ensemble Music Store. It may hold Parents of the minor liable for any actions that is conducted by the minor while using Ensemble Music Store as defined as fraudulent behaviour.

It is our policy to decline unsolicited suggestions and ideas. Notwithstanding our policy with regard to unsolicited suggestions and ideas, any inquiries, feedback, suggestion, ideas or information customer provide the provider will be treated as non-proprietary and non-confidential.

Copyright Statement
All content included on this site,such as text, logos, graphics, button icons, images, designs, are the property of Ensemble Music or its content suppliers and protected by Singapore and international copyright laws. Any improper use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content found on Ensemble Music and associate sites is strictly prohibited.

The contents of this website is to provide customers sufficient information about its products and services so that customers can make an informed choice about whether or not to engage in the transaction.

Provider does not take any responsible or have any proprietary rights of websites linking out of Ensemble Music.

However, while Provider will do our utmost to ensure the highest quality from Ensemble Music E-commerce site and services, Provider does not warrant that the site or services provided will meet all and any of customer’s requirements. In particular, Provider does not warrant that the E-commerce site and services will always be available, accessible, uninterrupted, timely, secure and error free.

This website and its contents are provided on an ‘as is’ and ‘as available’ basis. To the fullest extent permitted by law, Provider expressly disclaims all representations or warranties of any kind, expressed or implied, including without limitation to the implied warranties of satisfactory quality ,fitness for a general or particular purpose, non-infringement and authenticity of any material or claim, and to any implied warranty arising form the course of dealing or usage of trade.
No oral advice or written information given by Provider or its employees shall be used as a warranty nor shall the customer rely on any such information or advice. Provider makes no warranty that the contents of the website are free from infection by viruses or any other malicious works which has contaminating or destructive properties.

Order Cancellation & Refund Policy
Customer cannot cancel an order (or part of an order) after credit card/PayPal/PayNow has been authorised  (after checkout upon reading all Terms and Conditions).
In special cases where cancellations are approved but by no fault of Ensemble Music, a 2% PayPal or 1% PayNow or full 3rd party credit card full transaction handling fee will be imposed and subtracted from the original goods value only.

In the event the order is cancelled by Ensemble Music (either due to zero stock or goods being defective), the full order value (or part of an order’s affected item value) will be refunded.

Ensemble Music is not responsible for any dispute
– between the recommended piano tuner and customer with any regards to customer’s piano service and repairs OR
– between the teacher and students with any regards to their lessons, fees payment or examinations.

Entire Agreement
This contract of Sale, including any attachments, set forth the entire understanding and agreement of the parties and supersede any and all oral or written agreements or understandings between the parties as to the subject matter of this Agreement. It may be changed only by a writing signed by both parties. Neither party is relying upon any warranties,representations, assurances or inducements not expressly set forth herein.

Third Parties Links
These terms shall be governed by and interpreted in accordance with the laws of Singapore. The parties confirm their interest not to confer any rights on any third parties by virtue of the agreement and accordingly Contracts (Rights of Third Parties) Act (2002 Revised Edition) shall not apply to this agreement.

Ensemble Music reserves the sole right to change these policies without notice. Price and availability of these products sold on this site are subjected to change without notice.